This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Where do I put the code for my device?
Go to solution
eliandjax
Honored Guest
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-04-202211:57 AM - last edited Sunday by 
TheAntiSocializer
Help! I’m being told to enter code on my device/phone but there’s no place to do so. How do you reac
Solved!Go to Solution.
Labels:
- Labels:
- Meta Quest 2
- App (Mobile)
6Kudos
- All forum topics
- Previous Topic
- Next Topic
1 ACCEPTED SOLUTION
Accepted Solutions
Go to solution
TheAntiSocializer
Meta Quest Support
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Sunday - last edited Sunday
Hey everyone! Just jumping in here to note that I'll be locking this thread. The reason being that the original issue was posted back in 2022 which could have a different root issue than any issue nowadays.
If you're having some issues with pairing your app and headset, I'd suggest reaching out on our Get Help boards through a new thread or with a PM to@MetaQuestSupport.
Thanks again!
Sometimes it's okay to be a little Bing Chilling
View solution in original post
0Kudos
34 REPLIES 34
Go to solution
MetaQuestSupport
Community Manager
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-06-202206:45 PM
Hey @eliandjax! We see you're having some trouble with your device code, and we know it can be a bit tricky if you don't know what exactly to do. We're here to help!
The device code you see in your headset is there to help with pairing your headset to your account. While logged into your Meta account, you should be able to go to auth.meta.com/device to enter the code you see in your headset in order to pair your headset to your account!
Alternatively, you should be able to pair your headset directly in the mobile app. Once you're logged into your Meta account on the mobile app, your headset should either automatically pair, or you can manually pair by entering the code there. You can also find some more helpful troubleshooting and tips for pairing HERE.
Please let us know if this was helpful, or if you still need some assistance. We're here for you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
1Kudo
Go to solution
MetaQuestSupport
Community Manager
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-07-202207:20 PM
Hi again! We just wanted to check in since we haven't heard back from you. Let us know if the info provided helped, or if you need any more assistance!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
1Kudo
Go to solution
boneclaw.1
Honored Guest
In response to MetaQuestSupport
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-13-202311:35 PM
Where do i find my device code on an unpaired quest 1?
Go to solution
MetaQuestSupport
Community Manager
In response to boneclaw.1
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-14-202308:21 AM
Hi there @boneclaw.1! Thank you for reaching out to us with this question. We have replied directly to your PM in order for us to continue working on this together and look into what is causing this issue for you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
1Kudo
Go to solution
Buck.you
Honored Guest
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-16-202310:58 AM
I'm selling my shares in meta
2Kudos
Go to solution
jhender60
Honored Guest
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-21-202302:43 PM
How to login with a code
1Kudo
Go to solution
MetaQuestSupport
Community Manager
In response to jhender60
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-24-202310:39 AM
Hey there, @jhender60. Thanks for contacting us about the issue you're having with pairing the Meta Quest mobile app with the headset. We know that having any sort of pairing issue can
definitely put your VR plans on hold, and we would like to help you out. For us to get a bit more insight into this, could you please tell us the following?
When trying to pair your headset, what step does it ask you for the code?
Have you already selected the headset? If not, please follow these steps.
On your Meta Quest mobile app, go to Menu > Devices on the mobile app. Select the headset.
If the headset isn't listed, make sure that the mobile device has Bluetooth turned on. If the headset still does not appear, uninstall and then re-install the Meta Quest mobile app.
On the next screen, tap Pair. The headset will either pair automatically or ask for the pairing code that was displayed in the headset.
If your issue persists, please let us know
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
1Kudo
Go to solution
MetaQuestSupport
Community Manager
In response to jhender60
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-25-202310:47 AM
Hello, @jhender60! Just checking in to see if you are still needing assistance with entering the pairing code. If so, please do reach back out to us at your earliest convenience. Thank you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
0Kudos
Go to solution
Lilmark2015
Honored Guest
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-13-202301:51 PM
It's keep saying it the wrong code?
1Kudo
- «Previous
- 1
- 2
- 3
- 4
- Next»
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset
Related Content
- Cannot buy Blade And Sorcery on the Meta Quest PC app. in Get Help
- My Camera app won’t load in Get Help
- New Q3 doesn’t show up as device on PC in Get Help
- Vibration noise when turning on device in Get Help
- How to manage four Quest 3 devices for education in Get Help
'); $(this).append(divContainer); $(divContainer).fadeIn(); var userId = $(this).attr('href').replace(/.*\/user-id\//gi,''); var windowWidth = $(window).width(); var left = $(this).offset().left; var cardWidth = divContainer.outerWidth(); if ((left + cardWidth) > (windowWidth - 25)) { var adjustment = (left + cardWidth) - (windowWidth + 25) + 50; divContainer.css('left', (-1 * adjustment) + 'px'); } $.ajax({ url: '/plugins/custom/facebook/fboculus/theme-lib.profile-card?tid=4072994304826713912', type: 'post', dataType: 'html', data: {"userId": userId}, beforeSend: function() {}, success: function(data) { $('.info-container', divContainer).append(data); }, error: function() { $('.info-container', divContainer).append('
'); }, complete: function() { $('.spinner', divContainer).remove(); } }); }); $('body').on('click', '.user-profile-card', function(evt) { if (!$(evt.target).hasClass('profile-link')) { evt.preventDefault(); } evt.stopPropagation(); }); }); })(LITHIUM.jQuery);LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:lightboxRenderComponent","parameters":{"componentParams":"{\n \"surveyType\" : {\n \"value\" : \"communityexperience\",\n \"class\" : \"java.lang.String\"\n },\n \"surveyId\" : {\n \"value\" : \"3\",\n \"class\" : \"java.lang.Integer\"\n },\n \"triggerSelector\" : {\n \"value\" : \"#valueSurveyLauncher\",\n \"class\" : \"lithium.util.css.CssSelector\"\n }\n}","componentId":"valuesurveys.widget.survey-prompt-dialog"},"trackableEvent":false},"tokenId":"ajax","elementSelector":"#valueSurveyLauncher","action":"lightboxRenderComponent","feedbackSelector":false,"url":"https://communityforums.atmeta.com/t5/forums/v5/forumtopicpage.liabase.basebody.valuesurveylauncher.valuesurveylauncher:lightboxrendercomponent?t:ac=board-id/Support/thread-id/206742","ajaxErrorEventName":"LITHIUM:ajaxError","token":"wdcsrR3OrAdcnDOkqKmIQ9yq11aS6fjyqLWG6jlIIMw."});LITHIUM.Dialog.options['267358484'] = {"contentContext":"valuesurveys.widget.survey-prompt-dialog","dialogOptions":{"minHeight":399,"draggable":false,"maxHeight":800,"resizable":false,"autoOpen":false,"width":610,"minWidth":610,"dialogClass":"lia-content lia-panel-dialog lia-panel-dialog-modal-simple lia-panel-dialog-modal-valuesurvey","position":["center","center"],"modal":true,"maxWidth":610,"ariaLabel":"Feedback for community"},"contentType":"ajax"};LITHIUM.Dialog({ "closeImageIconURL" : "https://communityforums.atmeta.com/skins/images/5298D7D69ECCD99FB3074BC6C62918D7/theme_hermes/images/button_dialog_close.svg", "activecastFullscreen" : false, "dialogTitleHeadingLevel" : "2", "dropdownMenuSelector" : ".lia-menu-navigation-wrapper", "accessibility" : true, "triggerSelector" : ".lia-panel-dialog-trigger-event-click", "ajaxEvent" : "LITHIUM:lightboxRenderComponent", "focusOnDialogTriggerWhenClosed" : false, "closeEvent" : "LITHIUM:lightboxCloseEvent", "defaultAriaLabel" : "", "dropdownMenuOpenerSelector" : ".lia-js-menu-opener", "buttonDialogCloseAlt" : "Close", "dialogContentCssClass" : "lia-panel-dialog-content", "triggerEvent" : "click", "dialogKey" : "dialogKey"});LITHIUM.ValueSurveyLauncher({"detectPopUpCSS":".lia-dialog-open","dialogLinkSelector":"#valueSurveyLauncher","launchDelay":184284});LITHIUM.PartialRenderProxy({"limuirsComponentRenderedEvent":"LITHIUM:limuirsComponentRendered","relayEvent":"LITHIUM:partialRenderProxyRelay","listenerEvent":"LITHIUM:partialRenderProxy"});LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:partialRenderProxyRelay","parameters":{"javascript.ignore_combine_and_minify":"true"}},"tokenId":"ajax","elementSelector":document,"action":"partialRenderProxyRelay","feedbackSelector":false,"url":"https://communityforums.atmeta.com/t5/forums/v5/forumtopicpage.liabase.basebody.partialrenderproxy:partialrenderproxyrelay?t:ac=board-id/Support/thread-id/206742","ajaxErrorEventName":"LITHIUM:ajaxError","token":"kgxxJTubEIRwqBjwEarph27rqIEcxHlkZ1IA-ekR9HA."});LITHIUM.Auth.API_URL = "/t5/util/authcheckpage";LITHIUM.Auth.LOGIN_URL_TMPL = "/plugins/common/feature/oauth2sso_v2/sso_login_redirect?referer=https%3A%2F%2FREPLACE_TEXT";LITHIUM.Auth.KEEP_ALIVE_URL = "/t5/status/blankpage?keepalive";LITHIUM.Auth.KEEP_ALIVE_TIME = 300000;LITHIUM.Auth.CHECK_SESSION_TOKEN = 'uS31EthnviT7ZHl_twH4gHPPHGTXzco*kSk_cpb09mw4.';LITHIUM.AjaxSupport.useTickets = false;LITHIUM.Cache.CustomEvent.set([{"elementId":"link_12","stopTriggerEvent":false,"fireEvent":"LITHIUM:labelSelected","triggerEvent":"click","eventContext":{"uid":1717,"selectedLabel":"meta quest 2","title":"Meta Quest 2"}},{"elementId":"link_64","stopTriggerEvent":false,"fireEvent":"LITHIUM:changePage","triggerEvent":"click","eventContext":{"parameters":{"page":2}}},{"elementId":"link_65","stopTriggerEvent":false,"fireEvent":"LITHIUM:changePage","triggerEvent":"click","eventContext":{"parameters":{"page":3}}},{"elementId":"link_66","stopTriggerEvent":false,"fireEvent":"LITHIUM:changePage","triggerEvent":"click","eventContext":{"parameters":{"page":4}}},{"elementId":"link_67","stopTriggerEvent":false,"fireEvent":"LITHIUM:changePage","triggerEvent":"click","eventContext":{"parameters":{"pageNavigationDirection":"next","page":2}}}]);LITHIUM.Loader.runJsAttached();});// -->
