Salisbury-Rowan Utilities is the water and wastewater provider for Salisbury, Granite Quarry, Rockwell, Spencer, China Grove, and some unincorporated areas within Rowan County. SRU also provides water and/or wastewater services to East Spencer, Faith, and Landis.
Our mission is to provide quality water and wastewater services to the region, protect our local environment, promote public health, improve the quality of life, and maintain the public trust.
SRU has launched a new, free web-based customer service tool called EyeOnWater. EyeOnWater gives customers their water usage data gathered by SRU’s “smart meters” in near real time so they can manage their accounts down to the week, day, or even hour. Learn more at salisburync.gov/EyeOnWater.
More About SRU
Service Area
Eye On Water Tool
PLANT OPERATIONS
This division includes the following sub-divisions: Water Plant Operations, Wastewater Plant Operations, Plants Maintenance, and Bio-Solids.
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SYSTEMS MAINTENANCE
This division includes the following sub-divisions: System Administration, Water Distribution, Wastewater Collection, Utility Construction, and Meter Services.
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SUPPORT SERVICES
This division includes the following sub-divisions: Environmental Services, Engineering/GIS, and Administration/Education.
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Contact Us
Customer Service
Address:
1415 S. MLK Jr. Ave.
Salisbury, NC 28144
Hours of Operation:
9:00 a.m. - 5:00 p.m.
Monday - Friday
(704) 638-5300
customerservice@salisburync.gov
Salisbury-Rowan Utilities
Mailing Address:
P.O. Box 479
Salisbury, North Carolina 28145
Administration Building:
One Water Street
Salisbury, North Carolina 28144
SRU Director
Jim Behmer
(704) 638-5202
jbehm@salisburync.gov
Assistant Utilities Director
Jason H. Wilson, P.E.
(704) 216-7553
jason.wilson@salisburync.gov
SRU Org. Chart
How do I ...
Ask a Billing Question/Report a Billing Problem
To ask a billing question or report a billing problem, please call (704) 638-5300 Monday through Friday from 9:00 am to 5:00 pm. You can also make your request in person at the Salisbury Customer Service Center at 1415 S. Martin Luther King Jr. Ave. Salisbury, NC 28144.
Pay A Bill OnlineSet Up or Change Water/Sewer Service
To set up your water/sewer service or to change your existing water/sewer service, please bring the following documents to the Customer Service Center. You can also call (704) 638-5300 Monday through Friday from 9:00 am to 5:00 pm. You can also make your request in person at the Salisbury Customer Service Center at 1415 S. Martin Luther King Jr. Ave. Salisbury, NC 28144.
If you own your property, bring the following documentation:
- Proof of ownership of property
- Government ID
- Social Security Number
If you are renting property, bring the following documentation:
- Copy of current rental agreement/lease
- Government ID
- Social Security Number
- $150.00 deposit
Report a Water Main Break?
A water main is an underground pipe that delivers water to the customer's service pipe. In residential areas it usually runs under the street. If a hole or crack develops in the pipe, the water will typically find its way to the surface. Because the water main is under pressure, water will continue to flow until the break is repaired.
This qualifies as a water/sewer emergency. To report a water/sewer emergency, please call (704) 638-5390 during the hours of 7:30 am to 4:00 pm, Monday through Friday. During after hours, weekends or holidays, please call (704) 638-5339.
Report a Leak Between My Water Meter and the Street?
The City of Salisbury is responsible for maintaining the water line from the main (street) to your water meter. You are responsible for repairs to any part of the water system from the meter toward your home or business. If you find a leak, please repair it as quickly as possible to minimize water loss. Possible signs of an underground leak are green patchy areas, moist areas or saturated areas on the ground.
This qualifies as a water/sewer emergency. To report a water/sewer emergency, please call (704) 638-5390 during the hours of 7:30 am to 4:00 pm, Monday through Friday. During after hours, weekends or holidays, please call (704) 638-5339.
Report an Overflowing Manhole?
An overflowing manhole is a manhole (usually found in the street) that fills and allows raw wastewater to flow out onto the street or ground.
This qualifies as a water/sewer emergency. To report a water/sewer emergency, please call (704) 638-5390 during the hours of 7:30 am to 4:00 pm, Monday through Friday. During after hours, weekends or holidays, please call (704) 638-5339.
Properly Dispose of Fat, Oil, Grease, and Wax?
Over time, fats, oils, grease and wax (known by the acronym FOG) leads to blockages that result in overflows into our homes or onto our streets, down storm drains, and into local waterways, all posing a serious risk to public health.
Keeping our drains FOG free is as easy as 1-2-3!
- 1. Can the Grease
- 2. Scrape Your Plate
- 3. Catch the Scraps
- Pour used cooking grease into an empty, heat safe container, such as a soup can, and store it in the freezer. Once solidified, toss the can into the garbage.
- Wipe all pots, pans, dishes, and cooking utensils with a paper towel prior to washing to absorb the grease.
- Eliminate using the garbage disposal. Catch food scraps in your sink with a basket or strainer and toss them into the trash or compost bin.
Remember...large quantities of household fats, oils or grease accumulated from cooking, frying, and general food preparation can be recycled. Residentially-generated fryer oil is collected through the local Household Hazardous Waste or Household Chemical Collection program. Simply return it to the original container and drop it off at your local recycling/household hazardous waste center.
Maintain Good Water Quality at Home?
To assist homeowners, here are 10 tips for maintaining water quality at home:
- Clean faucets and aerators regularly
- Clean and disinfect sinks and drains regularly
- Keep drains clear and unclogged
- Use cold water for drinking and preparing food
- Replace old plumbing and install certified “lead free” fixtures
- Flush cold water taps after household plumbing work or when the water hasn’t been used for several days
- Drain and flush your hot water heater annually
- Follow the manufacturer’s instructions for the water heater, filters, treatment devices, softeners and any other products attached to the water system
- Do not connect hoses or other devices intended for non-drinking purposes to household drinking water faucets
- Keep hazardous chemicals and unsanitary materials away from drinking water faucets
Reduce the Smell/Taste of Chlorine?
Chlorine is used to disinfect drinking water at our treatment plant and guards against bacteria, viruses and parasites. Typically, chlorine levels throughout our system should not produce a heavy chlorine smell; however, sensitivity to the odor of chlorine varies among consumers. If you are sensitive to the smell or taste of chlorine there are some simple tips to reduce this:
Fill a pitcher of water and set it aside for several hours while the chlorine dissipates. It's recommended this be in a clean, covered container made for drinking water and placed in the refrigerator. Also, transferring water rapidly between two pitchers can accelerate chlorine dissipation.
If you use a water treatment device or filter to alter the taste or condition of your water, these should be used, cleaned and changed according to the manufacturer's instructions or they may contribute to other problems.
If your tap water has a smell or taste other than chlorine, you or a licensed plumber should inspect your home to ensure proper water quality.
Water Quality and home Maintenance BrochureFix Cloudy or Milk Colored Water?
If your water looks cloudy or milky, this is typically due to tiny air bubbles; and these should rise to the top of the water and exit into the air within a few seconds. This is harmless and usually happens when it is very cold outside because the water solubility of air in water increases as water temperature decreases.
Plus, the water in the pipes is pressurized to help deliver it to your home; this pressurized water holds more air than water. Once it exits your tap, it is no longer under pressure and the air comes out in the form of bubbles (similar to a carbonated soft drink). The solution is to fill a pitcher of water and set it aside until the bubbles dissipate. It's recommended this be in a clean, covered container made for drinking water and placed in the refrigerator.
If your tap water has a different color or appearance than mentioned previously, you or a licensed plumber should inspect your home to ensure proper water quality.
Water Quality and home Maintenance BrochureSafely Store Water for Emergency Preparedness?
If you store tap water, it is important to use proper, clean covered containers that are designed for drinking water that are BPA free or made of glass. Do not reuse bottles from bottled-water companies (#1 PETE bottles) as these can leach carcinogens and many already contain bacteria or chemical contaminants.
Stored tap water should also be kept in the refrigerator. Only use water from the cold tap for drinking and preparing food.
Many emergency preparedness agencies recommend keeping stored water on hand in the event of an emergency. At the very minimum, citizens should keep a 3 day supply of water (at least one gallon of water, per person, per day).
Water Quality and home Maintenance BrochureBill Pay
City services that might be on your bill include water, sewer, trash, recycling and stormwater.
Pay by Mail:
City of Salisbury, P.O. Box 740600 Atlanta, GA 30374
Drive-Thru:
1415 S. MLK Jr. Ave. Salisbury, NC 28144
Pay OnlinePlease ensure you are using Google Chrome as your web browser for the most user-friendly experience to pay/view your invoice online.
Employment
Are you looking for a career that makes a difference in people’s lives?
Local government services impact every aspect of our community. From garbage collection to fire safety to ensuring that your drinking water is safe.
Be the change you want to see in the world. Be the difference. The City of Salisbury provides excellent benefits, a sign-on bonuses, and a progressive environment.
Join Team Salisbury!
NOTICE OF DISCHARGE OF UNTREATED WASTE
City of Salisbury026277
Salisbury, N.C., (Wednesday, June 1, 2016) – Salisbury-Rowan Utilities had a discharge of untreated wastewater from the 1500 block of McCanless Road in Salisbury, of approximately 32,000 gallons of which approximately 27,000 gallons reached surface waters.
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Water Quality
What is the water quality in Salisbury?
SRU compiles an Annual Drinking Water Quality Reportthat is a snapshot of last year's water quality.
SRU’s Water Treatment Division is required to test for over 150 contaminants to make sure that the water you drink is safe.
More about Water Quality
Can I get my well water tested?
While Salisbury-Rowan Utility does not regulate private wells, we can perform both Bacteriological testing and Nitrate/Nitrite testing.
More about Well Testing
Does SRU also handle wastewater?
SRU compiles an Annual Wastewater Quality Reportthat is a snapshot of last year's wastewater quality.
SRU treats industrial, commercial and residential waste from Salisbury, Landis, China Grove, Spencer, East Spencer, Rockwell, Faith and Granite Quarry. Gravity sewer lines, force mains and lift stations collect and pump the wastewater to the treatment trains.
More about Wastewater Report
Fees and Rates
What is the North Carolina Water & Wastewater Rates Dashboard?
This interactive rates and financial benchmarking dashboard is designed to assist utility managers and local officials with analyzing residential water and wastewater rates against multiple characteristics, including utility finances, system characteristics, customer base socioeconomic conditions, and geography. Financial indicators are added in a separate tab. This dashboard was funded through a cooperative agreement with the U.S. Environmental Protection Agency.
F.O.G. CONTROL PROGRAM
The F.O.G. (Fat, Oil, Grease and Wax) Control Program is mandated by federal and state government and includes an educational component for residential and non-residential customers as well as an enforceable ordinance aimed at safely managing the discharge of FOG from commercial food service establishments.
More About F.O.G.
INDUSTRIAL PRETREATMENT PROGRAM
This is a State and EPA mandated program designed to protect the sewer collection system, wastewater treatment plants and their receiving streams, as well as employees.
More About Pretreatment
BACKFLOW AND CROSS CONNECTION PREVENTION
Residents and businesses are responsible for preventing backflow and cross connection contamination to the public water supply as well as their own internal water systems.
More About Prevention
Household Mercury
Household Mercury - Appropriate Uses and Disposal Practices PDF
What is Mercury?
Mercury is a versatile, natural element and has traditionally been used in many products as well as in various processing operations and applications. If handled properly, mercury can be both beneficial and safe; however, ifhandled improperly even smallamounts of mercury can be harmful to humans and wildlife.
Mercury Containing Devices
Mercury Containing Devices (MCDs) include older thermometers,thermostats, switches, and some light bulbs which contain elementalmercury as well as mercury vapor; and many are used everyday in homes, schools and businesses. For example, fluorescentlamps use less energy than traditional incandescent lamps; but,unless handled, recycled, or disposed of properly, the vapor frombroken or discarded bulbs can contaminate air, surface water andgroundwater. If a fluorescent bulb is broken in a confined area, specificsteps should be taken to immediately evacuate the area toavoid breathing and further spreading of mercury vapor (see thesection on Mercury Release, Spills or Breakage of MCDs). OtherMCDs such as mercury thermostats and switches are becomingantiquated and costly to maintain; so as they are being replaced, itis imperative they be handled appropriately.
One reason this is important is because mercury in the air eventuallysettles into water, or onto land where it can be washed into water.Certain microorganisms can then change it into methylmercury, ahighly toxic form that builds up in some types of fish and shellfishmaking this the main source of exposure to humans. This buildupoccurs more in some types of fish and shellfish than others, and thetoxic levels depend on what they eat, how long they live, and howhigh they are in the food chain. Fish advisories, the EnvironmentalProtection Agency (EPA,) the Food and Drug Administration (FDA)as well as each state work to issue advice to women who are ormay become pregnant, nursing mothers, and parents of young childrenabout how often they should eat certain types of commerciallycaught fish and shellfish. High levels of methylmercury in the bloodstreamof unborn babies and young children may harm their developingnervous systems, impairing their ability to think and learn.Fortunately, research shows that most people's average fish consumptiondoes not cause a health concern; however, when mercuryor MCDs are mishandled causing the release of mercury into theenvironment, the exposure increases. Because high levels of mercurycan affect the brain, heart, kidneys, lungs, and immune systemof humans of all ages, mercury disposal is regulated by state andfederal laws. Improper disposal such as in municipal solid wastecollection facilities and landfills is forbidden; therefore, the followingare options for proper handling.
Mercury-Containing Thermostats
Mercury-Containing Thermostats are regulated as universalwaste and are the responsibility of the generator at the time the deviceis considered a waste material. Proper management can befound at www.deq.nc.gov and search on mercury.
Lights Containing Mercury
Lights Containing Mercury (LCM) including fluorescent, ultraviolet,neon, and high intensity discharge lights that contain mercuryvapor should not be discarded with regular waste. North Carolinaresidents are strongly encouraged to recycle spent fluorescent lightsfrom their home using the followingoptions. Various retailers and electriccooperatives across the stateoffer free recycling of compact fluorescentlights to customers, andsome mail-back programs exist forthose unable to visit these locations.For a list of these visitwww.epa.gov/cfl.
Local Disposal Options of MCDs
Rowan County Recycling Centerwill accept thermometers, thermostats, and fluorescent bulbs attheir upcoming special waste recycling event on October 12 at 1102North Long Street Extension in East Spencer. See flyer below formore details.
Mercury Release, Spills, or Breakage of a MCD
IMPORTANT!Immediate action is required when amercury release occurs or if a devicecontaining mercury is damaged. Properand controlled clean-up is determinedby what device was damaged,the amount of mercury released, whereit was released, and who was exposed.Details can be found at www.epa.gov/hg/spills. If internet access is not availablecall your local poison control centerat (800) 222-1222. For spills of morethan the amount of a thermometer, butless than or similar to two tablespoons,immediately contact your local healthdepartment. If after hours, contact yourlocal fire department without delay.When spills involve more than two tablespoons of mercury, it ismandatory to call the National Response Center (NRC) at (800) 424-8802 immediately, day or night.
More on Mercury Recycling
More general information on mercury recycling can be found at theNorth Carolina Dept. of Environmental Quality website atwww.deq.nc.gov and search on mercury. The Federal EnvironmentalProtection Agency (EPA) also offers information at www.epa.gov/hg. For more information regarding managing mercury products,contact Joseph Fitzpatrick, Environmental Specialist with the N.C.Division of Environmental Assistance and Customer Service at 919-707-8121, or visit your local waste reduction programs and contactspage to identify solid waste management staff in your community.
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Contact Us
By Mail:
P.O. Box 479
Salisbury, NC 28145
In Person:
City Office Building
132 North Main Street
Salisbury, NC 28144
By Phone:
(704) 638-5270
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